Refund policy

30-day returns

Changed your mind? You have 30 days from the day your order is delivered to return it for a full refund of the item price, for any reason.

Please send the item back clean, undamaged and, where possible, in its original packaging. You are welcome to try the cushion or shower head at home, just as you would in a shop.

How to return an item

  1. Email support@corehatch.app with your order number and the item you would like to return.
  2. We will reply within 2 working days with the UK return address and instructions.
  3. Send the item back using a tracked service and keep your proof of postage.

Please contact us before sending anything back, so we can match your parcel to your order.

Return postage

  • Changed your mind: you pay the return postage.
  • Faulty, damaged or wrong item: we cover the cost. Email us a photo of the problem and we will arrange a replacement or refund, including any return postage.

Refunds

We refund to your original payment method within 14 days of receiving the item back (or of receiving proof that you have sent it, if that comes first). Delivery to you is free, so there is no delivery charge to deduct. Your bank may take a few extra days to show the refund.

Faulty items

If an item is faulty, you can ask for a full refund within 30 days of delivery. After 30 days and up to 6 months, we will repair or replace it, or refund you if that is not possible. This does not affect your statutory rights under the Consumer Rights Act 2015.

Cancelling an order

To cancel an order that has not been dispatched yet, email support@corehatch.app as soon as possible and we will refund you in full. Your legal right to cancel within 14 days of delivery under the Consumer Contracts Regulations 2013 is covered by our 30-day returns above.

Contact

RAVELOQ (COREHATCH LLC) · support@corehatch.app