Contact

Contact RAVELOQ

Have a question about a product, order, delivery or return? Send us a message and include your order number when relevant.

What should I include about an existing order?

Include your order number and the email used at checkout.

Can you help me choose a cushion?

Yes. Compare the product shapes and listed dimensions with your seating setup, and contact us if you need help understanding the formats.

Can you confirm showerhead compatibility?

Compatibility depends on your existing connection. Share the relevant connection details so the product specifications can be checked.

What if my parcel is damaged?

Contact support promptly and provide your order details and photos where relevant.

How do I start a return?

Contact support before sending the item back so the appropriate return instructions can be provided.

When will I receive a reply?

We aim to review customer messages as promptly as possible. Including complete order details helps us respond efficiently.