30-day returns, for any reason
Changed your mind? You have 30 days from the day your order is delivered to return it for a full refund of the item price.
How to return an item
- Email support@corehatch.app with your order number and the item you would like to return.
- We will reply with the UK return address and instructions.
- Send the item back clean and undamaged, using a tracked service, and keep your proof of postage.
Return postage
If you changed your mind, you pay the return postage. If the item is faulty, damaged or wrong, we cover the cost.
Refunds
We refund to your original payment method within 14 days of receiving the item back. Your bank may take a few extra days to show it.
Full details, including your rights for faulty items, are in our refund policy.